We want you to pay for Skedeon only if it works for you. This Refund Policy explains when you can get your money back and how. It is part of our Terms of Service. Skedeon is sold by Vertex Digital L.L.C-FZ, a limited liability company registered in the Meydan Free Zone, Dubai, United Arab Emirates, License No. 2648533.01, registered address Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates (“Vertex Digital”, “we”).
1. Who processes refunds
Our order process is conducted by our online reseller Paddle.com Market Limited (“Paddle”), the Merchant of Record for all our orders. Paddle takes the payment, issues the invoice and sends every refund back to the original payment method. Refunds are subject to this policy and to Paddle’s Refund Policy; where they differ, you get whichever is more favourable to you.
2. Free trial
The 15-day Start trial is free and needs no card, so there is nothing to refund. When it ends, nothing is charged: the workspace simply pauses until you choose a plan.
3. 14-day money-back guarantee
If you are not happy with Skedeon, ask for a refund within 14 days of your first payment for a new subscription and you get a full refund of that payment, no questions asked. This applies to monthly and yearly plans alike.
- It covers the first payment of your first paid subscription. Upgrades bought during those 14 days (for example more accounts) are refunded together with it.
- The guarantee can be used once per customer, that is once per person, organization and payment method, including across different accounts.
4. Legal right of withdrawal (EU, EEA, UK, Switzerland)
If you are a consumer in the EU, EEA, UK or Switzerland, you have a legal right to withdraw from the purchase within 14 days, without giving a reason. When you buy a plan, you ask us to start the Service right away, during that period. Because the money-back guarantee above refunds the full first payment within the same 14 days, exercising your right of withdrawal costs you nothing. To withdraw, send us (or Paddle) a clear statement, for example an e-mail to support@skedeon.com saying that you withdraw from the purchase. Consumers in other countries keep any similar right their local law gives them.
5. What is not refunded
Except where the law of your country requires otherwise:
- Renewals (monthly or yearly) are not refunded. Cancel before the renewal date to avoid the next charge; you keep access until the end of the period you paid for.
- Partial periods: no refund or credit for unused days, months or accounts, for cancelling mid-period, or for downgrading.
- A second refund for the same person, organization or payment method.
Some laws give consumers a right to cancel certain renewals (for example yearly renewals in the UK) — where such a right applies, we honour it.
6. When we refund on our own initiative
- If we terminate your account without cause, or discontinue the Service, we refund the unused part of any prepaid period.
- If a change by a platform makes a core feature of your paid plan permanently unavailable, you can cancel and receive a prorated refund of the unused period.
- If you were charged by mistake (for example twice for the same period), we refund the incorrect charge in full.
7. How to ask for a refund
Write to support@skedeon.com from the e-mail address of your Skedeon account, or use the link in your Paddle receipt, or contact Paddle at paddle.net. Include the e-mail used at checkout or the order number. We answer within 2 business days. Once approved, Paddle issues the refund to the original payment method, including any tax charged; banks usually show it within 5 to 10 business days.
8. What happens after a refund
A refund ends the subscription it covers: access to the paid plan stops when the refund is issued and the workspace is paused. Your posts and data are kept as described in the Terms, and you can delete them at any time.
9. Fraud and chargebacks
Paddle may decline a refund where there is evidence of fraud or refund abuse, as its own policy allows. If something is wrong with a charge, please contact us before opening a chargeback with your bank — we can usually fix it faster. While a chargeback is open, the account may be suspended.
10. Contact
Vertex Digital L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. E-mail: support@skedeon.com. This policy is written in English; translations are provided for convenience, and the English version prevails in case of conflict.